How do I cancel an order from Koodo Webstore? I have order number and can't find anywhere online to cancel (even in confirmation email). Ordered the same phone twice by accident.
I tried to speak to an agent to cancel before it was delivered but Koodo's Call Back didn't let me speak to someone.
Best answer by Flo Koodo
If shipping was already confirmed, once delivered to you, you can simply refuse it and it will return to our inventory. At that point, once return confirmed. everything related to tab will be reversed.
Typically, once order approved and shipped it cannot be cancelled. If you sent an email to our Webstore team, they should reply soon.