I’ve been with koodo since last April, and now I want to upgrade my phone so I paid off the balance of $368, it says it will be on my next bill but when I try to complete my new order for the upgrade it says based on my profile I’m not eligible for one and to visit a Koodo store. Would there be a reason I’m not eligible? I’ve never missed a payment or anything.
Best answer by Mihaela Koodo
@Madison29 , please schedule a callback on koodomobile.com/chat, the order can be placed over the phone for you, or visit the nearest store: koo.do/1YM8LhV. You can add any Tab on your account, I don’t see why you are not allowed. You can also try to use a different browser or a different device and maybe clear the cache and cookies: https://koo.do/33YpKCm.