I sent a request on facebook chat Yesterday to have my phone unlocked so I can change to another provider and so far no one has answered. Have tried speaking to a rep. by phone and also no one (not even a call back service is available). Basically, Koodo has deactivated my account without unblocking my phone. Could someone please respond?
Best answer by Ranjan Koodo
Alternatively, you can also use Koodo Assist to get more information here: koodo.com/chat
Just type in “unlock phone” and it will advise on your options.
if you still have access to your self serve account (which you should be able to access for u to 90-days after deactivating a line) you may be able to get an unlock code directly via Self Serve.
Also keep in mind that if your phone was purchased after Dec 2017, it should already be unlocked.
Hope that helps.