Koodo Community

ZTE - from previous owner

  • 3 January 2022
  • 4 replies

I am using a ZTE from a previous owner.  My number was ported over to the ZTE.  When I leave a message, the recipient voice mail indicates the message is from the previous owner.  Any ideas on how to fix?

Thank you.


Best answer by Sophia 3 January 2022, 18:47

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4 replies

Userlevel 7
Badge +4

Did you swap their sim card with your own?

Thank you Sophia! The sim card is from the previous owner too.  I’ll talk to the Koodo rep and see if that is the problem.  

Userlevel 7
Badge +4

Oh you don’t need to talk to a rep. Your line should have come with a SIM card. Just open the SIM card tray on your new phone, take out the previous owner’s SIM and insert your own :)

Finally, I now have a resolution.  My issue was not related to the hub or the sim card.  The VM had to be removed and added back by the technical side. Thank you very much.