Certified Pre-Owned iPhone 13 was bought in September 2024 with a 1-year warranty backed by Koodo. Wifi and Bluetooth stopped working. I took the device to London Drugs, and their Geek Squad said there is a panic message, which points out to a problem on the board. Website says I should take to a Telus store: “Note: At this time, Mobile Klinik does not support in-warranty repairs on CPO devices purchased through TELUS, Koodo, or Public Mobile. If your in-warranty CPO device requires repair service, please visit a TELUS or Koodo location. Check back with this page periodically to see if there are any changes to your repair service options.” (https://www.koodomobile.com/en/help/warranty-and-repair-policy). I did brought the phone to a Koodo Store and Telus store and both said: “This instruction is wrong. We have no way to file a claim for PCO under Koodo Warranty). I called Koodo, and the rep said that I should by a Device Care on the top of the 1-year Koodo warranty, which I did. Asurion wants me to pay $250 to have a replacement, which contradicts Koodo’s warranty terms: “Every Certified Pre-Owned device purchased after November 10, 2020 includes a Certified Pre-owned warranty valid for a period of 1 year from the date of purchase**. We’ll cover the costs to repair any manufacturer’s defects for this period.” (https://www.koodomobile.com/en/help/certified-pre-owned-phones). I tried to escalate the issue to management team, but the link sends me to Telus website, and I can’t get anywhere from there to Koodo devices and services. I want my problem solved, which means you take the device and fix it under the 1-year Koodo warranty, as it is supposed to be.