Koodo Community

not receiving text messages on Android

  • 8 March 2023
  • 3 replies

Hi. I just got my Sim yesterday and I haven't been receiving text messages (sms) I want to activate whatsapp but can't receive the code sent from whatsapp to my phone through sms. Pls what can I do?

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3 replies

Userlevel 7
Badge +4

Have you recently moved from another wireless provider to Koodo?

Have you tried restarting your phone?

I just obtained the new Sim yesterday, initially I got a Fido Sim but due to the plans I canceled the plan and moved to koodo.


I have restarted the phone. Nothing changed 

Userlevel 7
Badge +4

Did you receive a “Welcome to Koodo”  SMS confirming your transfer request was completed successfully?

Can you make  and receive calls?

Try sending a text to yourself. Does the message go through without error?