Koodo Community
Question

my phone

  • 18 September 2022
  • 2 replies
  • 34 views

I locked myself out of my phone the 4 digit pin doesnt work


2 replies

Userlevel 7
Badge +4

Is it the phone itself or the SIM card itself? If it’s the phone, your only way of recovering it might be to factory reset it. What phone is it?

If it’s the SIM card, it might be asking for a PUK code. In that case you will need to contact Koodo or we can flag a rep for you… but first we’d need to know what exactly is your issue.

Userlevel 7
Badge +4

In case it is the sim lock code, the default sim lock pin before it requires a PUK is 1234. You can try that. 

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