Koodo Community

koodo Internet - Modem won't go online

  • 6 February 2024
  • 1 reply



My modem won't go online. US, DS and Online flashes. I was previously with Ebox on cable (aka as Videotron) and no longer a client.


While I've been contacting Koodo support they don't seem to help me resolve the issue without a request number from Ebox... Why would this be a show stopper since I'm no longer an internet subscriber anymore !?

1 reply

Userlevel 7
Badge +4

Did you do a transfer to Koodo or cancel with ebox and do a whole new service with Koodo?