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A True Nightmare

  • 12 September 2023
  • 3 replies
  • 33 views
B

I recently purchased a Koodo Simard and ported in my number from Freedom. However, the Koodo technical support person did something wrong, and the porting process was not done correctly. So, my previous number from Freedom is now canceled and I am stuck with a random phone number that Koodo gave me. Despite this, no one at Koodo customer service or technical support has been able to help me resolve the issue. To talk to a person at customer service I have to go through a nonsense bot loop to get a call back from them. And then when I get a callback, the rep puts me on hold for two hours and just hangs up after they cannot solve the issue. This is the worst provider that I have ever seen. Please stay away!

By the way, I also cannot access the self-service portal and they are not even helping with that. It is truly a shame!

3 replies

Dinh
Userlevel 7
Badge +4

Let me flag a rep to look into the issue.

A Koodo customer, opinions are my own.
M
Userlevel 7
Badge +4

I recently purchased a Koodo Simard and ported in my number from Freedom. However, the Koodo technical support person did something wrong, and the porting process was not done correctly. So, my previous number from Freedom is now canceled and I am stuck with a random phone number that Koodo gave me. Despite this, no one at Koodo customer service or technical support has been able to help me resolve the issue. To talk to a person at customer service I have to go through a nonsense bot loop to get a call back from them. And then when I get a callback, the rep puts me on hold for two hours and just hangs up after they cannot solve the issue. This is the worst provider that I have ever seen. Please stay away!

By the way, I also cannot access the self-service portal and they are not even helping with that. It is truly a shame!

I would suggest you to reach out to the Koodo porting department at 1-844-232-7678. 

Darius Koodo
Userlevel 6
Badge +4

Hello @Babak Safaei 

I’m sorry to hear that the situation was less than ideal as a first time experience. In order to port a number to us we would need an active number. You might have to resume the number with the other provider and follow the steps to port in your number.

We have a step by step guide here.

Without access access to the online account, we cannot authenticate here and we don’t have access to the account in order to check the details. 

I would recommend reaching out to our porting department as @MilkyWay  mentioned and they will be able to confirm the steps to take in order to reach a resolution. After all that is processed, they can connect you to customer service in order to resolve the Self Serve account as well. 

We also have a help page with the steps to register for Self Serve here.  Let us know if you received the registration E-mail and if the steps worked for you. 

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