Koodo Community

Would changing plans reset my positive tab balance?

I currently have the 39$ 400 talk/400mb plan with a small tab of 150 max. The tab balance is currently maxed out at 150. If I changed to one of the new plans, would my existing tab balance reset to 0? 

2 replies

Userlevel 6
That would be crazy 😛!
You will still be sittin' pretty with 150 bucks my friend.
Userlevel 5
Hey Eddie! I share Mitchell's NOOOO! 🙂
You would need to call us in though (*611 from your Koodo phone or 1-866-995-6636 through another device) so that we can switch your Tab type in the system. That way you'll have access to all of our awesome new plans through your self-serve account! Enjoy!!