Koodo Community

Why won't my tab come off my bill?

I have a positive tab balance, but koodo won't take it off my bill (as they currently promise to in their ads). They said it's because my plan is from 2011. I don't see why it's different, when I've paid my bills on time for 4 years...

2 replies

Userlevel 1
"as they currently promise to in their ads" I don't think so.
Userlevel 7
Hi Andrew,

Positive tab balance was never used to pay off phone bills. The use of the positive tab balance is to be able to get more money off of the price of a phone whenever you decide to upgrade.