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Why my Koodo contribution changed?


Why my Koodo contribution changed when it says :" Customers who activated prior to April 19, 2015, are not affected by this change until they upgrade." I was activated my phone end of November 2014.

9 replies

Userlevel 7
What is your tab balance?
$ -157.23 and I started with $275.00
Userlevel 5
So what changed?
Spence wrote:

So what changed?

In the beginning Koodo contributed  $7.50 and from  May they are just contributing $6.07. I just don't know why...It supposed to be my balance -$143.91  if I am calculating 13 month X koodo $6.07 + my tab $5.00...If they would stay with $7.50 than my balance would be -$ 112.50
Userlevel 5
Spence wrote:

So what changed?

Did you change your plan?
Where should I go with my question? Who to ask? Anybody has any idea? Thanks for help.
Userlevel 5
Call Koodo customer care at;
Dial 1-866-99-KOODO (1-866-995-6636).Hours of operation (local time):
  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
Do they will charge me $10 because I called them?
Userlevel 5
No,  not for a Billing inquiry 

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