Koodo Community

Community

Solved

Why does my Koodo Tab show a credit balance?


10 replies

Userlevel 7
Badge +4
Hello Lisa,

What do you mean by a credit balance?

It is showing a -$105 balance. It's like it's paid off but payments are still going towards the tab too.
Userlevel 7
Badge +4
Lisa Gagnon wrote:

It is showing a -$105 balance. It's like it's paid off but payments are still going towards the t...

If it's say -$105, then you still need to pay it down/off.
Lisa Gagnon wrote:

It is showing a -$105 balance. It's like it's paid off but payments are still going towards the t...

If by making a payment of say $55 and part of that goes towards the tab and the tab balance goes to -$120, then it has a larger credit balance. Shouldn't the tab balance be getting closer to zero?
Userlevel 7
Badge +4
Lisa Gagnon wrote:

It is showing a -$105 balance. It's like it's paid off but payments are still going towards the t...

How much Tab charge are you paying monthly?
What plan do you have?
I am paying $15 monthly on my tab
Userlevel 7
Badge +4
Lisa Gagnon wrote:

I am paying $15 monthly on my tab

How long have you owned your phone?

Lisa Gagnon wrote:

I am paying $15 monthly on my tab

I can't remember and I can't find it on my Koodo account
Userlevel 7
Badge +4
Lisa Gagnon wrote:

I am paying $15 monthly on my tab

By the sounds of it you have 7 months left to pay. ($105 left, $15/month. $105 ÷ $15 = 7 months). You will pay it down to $0. Your next bill should say -$90, -$75, etc.
Lisa Gagnon wrote:

I am paying $15 monthly on my tab

Ok, that makes sense. I will check my tab balance after the next payment is made.

Reply