I am assuming it's gone forever without anyone notifying me of expiration date?
Also it'd be really helpful to have a way for owners to transfer account into manager's names without trying to coordinate joint call our store visit since the person lives in Ohio and the account has always been my payments and use. Don't want to lose bonuses on recent order since I've been the customer for 5-6 yrs now but know the credit check wouldn't be an issue anymore today. Idk how I'm supposed to do this if the person lives 9 hrs away can they not just speak with her to get confirmation then continue call with me or do we have to be on call at the same time? Store isn't possible.
Best answer by Goran
The credit should still be on your account. I'm not aware of an expiry date for it. If it's not showing up on your final purchase page, I would suggest sending a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out.
You can also do a transfer of ownership or have you added as an authorized person on the account so that you don't have to have a joint call being done.