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What happens to my plan and tab if I bring my S6 back? It's still within the 15 day return policy.


Userlevel 3
I have a question for the community! I purchased the S6 on medium tab and still have 5 days left on the 15 day return policy.What happens if I decide I don't like it and want to bring it back and get something else? Do I still get to pick a new phone on a medium tab or do I have to go with the new system offered? And do I lose my grandfathered plan?

7 replies

Userlevel 6
wherever you got your phone from will need to do an exchange so that you can keep your medium tab set up. If you want new tab, you'll have to pay off your remaining tab balance. You can still keep your existing plan with new tab except if your on tab plus, that's when you need to take a tab plus plan
Userlevel 3
Cameron Jones wrote:

wherever you got your phone from will need to do an exchange so that you can keep your medium tab...

Thanks Cameron!
Userlevel 7
Good question! We had to ask our Koodo people on this one!

Here's what we got from our liason @ koodo :

"Yes they [you] will have access to old world plans and old world Tabs. They have the option to keep their plan, unless of course they’re switching to Tab Large. Same rate plan restrictions that existed previously apply. "
Userlevel 3
Chad Burr wrote:

Good question! We had to ask our Koodo people on this one!

Here's what we got from our liason ...

Thank you very much Chad Burr! So,if I decide to bring back the S6 and say for example,go with the new M9 on a medium tab,I keep my current grandfathered plan? I'll continue paying the $5 tab charge and Koodo will still contribute whatever percentage they contribute (can't remember what it is)
Userlevel 7
Chad Burr wrote:

Good question! We had to ask our Koodo people on this one!

Here's what we got from our liason ...

Yes and one thing to keep in mind. You still only have 5 days left for the money back guarantee. It doesn't restart with the new device (thank you Paul for reminding me)
Userlevel 3
Chad Burr wrote:

Good question! We had to ask our Koodo people on this one!

Here's what we got from our liason ...

So I have to choose wisely because I'll be stuck with what I pick! Thanks,that's a good heads up Chad!
Userlevel 7
Chad Burr wrote:

Good question! We had to ask our Koodo people on this one!

Here's what we got from our liason ...

Don't thank me Lol all I did was copy and paste. But glad you got your answer.

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