When a tab goes into a credit how can a client use this money to participate in any of the deals for using the tab to buy a new phone with Koodo? I was trying to buy the iPhone 5c for 0.00 with a medium tab, my tab had the maximum $150 credit, this has been completed but it seems, I and possibly many other customers, do not understand how to use a tab credit. In listening to the tab explanation online, it does not say that the medium tab has to go to $300, it says up to $300. $5.00 is charged per month until the tab is paid off. In the situation we were having with the $150.00 credit will be taken away and the tab will go into a $300 owing on the tab we would have been paying $450.00 for the same phone but the ad was only $300 with a medium for the Tab. I can go to Virgin, Fido, Bell and Rogers and with a 2 year term, get the phone for free. I can likely get a store credit or other incentives as well, as like you, they offer incentives to new clients. If our credits can not be used as part of the tab to get a new phone, is it an incentive to change suppliers every time the tab gets to zero? I would appreciate clarification on your tab policy as, although I have talked to many people within Koodo and written management the policy that is being verbally indicated to me is absurd. Thank you.