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Using Positive Tab for a Pre-Owned Phone?


How do I use my positive tab towards a (pre-owned) phone? I try to check out, and it just takes the $150 off the price, and doesn't include the $53 positive tab I have

7 replies

Userlevel 7
Badge +4
Sign into self serve first.
Userlevel 2
Timo Tuokkola wrote:

Sign into self serve first.

I am sure Timo is right. I have walked customers through self serve to purchase a phone (Either pre-owned or new) and use a positive tab towards that purchase. 1. Sign in first. 2. Once you can check the details from your self-serve account. Go to phones and order a new one (add to cart). 3. At the right hand side you can "Check out now". No need to add a plan.
Userlevel 6
Timo Tuokkola wrote:

Sign into self serve first.

I stand corrected.
Userlevel 6
I do not think you can do it online Heather, just as is the case for TabM and TabL. When trying to sign up for these Tabs, or as in your case, use positive Tab, you have to visit a Koodo kiosk or a place like Mobile Shop and the likes. They'll be able to do this for you 🙂
Userlevel 7
Some random Mobile Master wrote:

I do not think you can do it online Heather, just as is the case for TabM and TabL. When trying ...

Just letting you know that we don't carry any pre-owned devices.
Userlevel 6
Some random Mobile Master wrote:

I do not think you can do it online Heather, just as is the case for TabM and TabL. When trying ...

Yeah, I had completely forgotten she was trying to buy a refurb. All that overtime is finally turning me into a zombie, lol! Thanx for straightening it out Jonathan!
Thank you! I must have put it in my cart before signing in. After your instructions, I removed it from my cart and made sure I was signed in before adding it back in, and it worked.

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