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Use positive tab but it disappear in final checkout step ?


Hi, I want to buy the Nexus 5 @ 400$ and use my +86 TAB with a Tab 150. When I log in, add phone to cart and click "Existing customer" the price change to 313$ , no tab . Why is that ???

13 replies

Cart view (logged in)

????
MaximeRoy wrote:

Cart view (logged in) [img]https://d1qy7qyune0vt1.cloudfront.net/koodo-en/attachment/f5024fd1...

What browser are you using?
Userlevel 7
Maybe try clearing cache and cookies and use the newest versions of IE, mozilla firefox, or google chrome. If it doesn't work, keep us posted. If all fails, try calling koodo *611 from your koodo phone
Already tried with CHROME, IE 11, Firefox latest . Will try in INCOGNITO CHROME now.
No , same thing. And the web store phone support is close 😢 I wish I can do something but the closest koodo store is 125KM from my home
Userlevel 7
I think it's because you're on spending limit program. Log into Self Serve and look in the bottom left corner of the summary page. If it says you're on SLP, you can't use negative Tab. You'll have to call customer service tomorrow when they're open to determine if and/or when you're eligible to have it removed.
Jonathan I wrote:

I think it's because you're on spending limit program. Log into Self Serve and look in the bottom...

Incorrect. One can be on the SLP and have a negative tab.
Userlevel 7
Jonathan I wrote:

I think it's because you're on spending limit program. Log into Self Serve and look in the bottom...

Not incorrect, but maybe some details missing. If a customer is put on SLP but gets approved for a Tab (and they can be approved for Tab S or M but not L), then yes that is having negative Tab while on SLP. However if they got approved for SIM -only then they can't use any negative Tab until it's cleared. I know this from personal experience because that's what happened to me when I first signed up with Koodo.
Ok, here ?

Any luck with Koodo service today Max?
No email response ! Tomorrow I hope
Nomikos, you are everywhere online 😉 even on this forum ! LOL
I sometimes browse the questions in case something interesting is asked. I was surprised to see yours 🙂

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