Koodo Community

Unable to make monthly payment

I deactivated my phone a few weeks ago and I received an email confirmation. I still have a monthly payment to pay however when I went onto my account in the SelfServe I was unable to make a credit card payment, when I clicked "view bill" or "make a credit card payment" the page kept telling me there was a system error and that I need to contact Client Care/Channel Care. How do I pay my outstanding bill and why have I still not received my bill for my tab.

2 replies

Userlevel 6
So you were able to log into selfserve just not pay?
Userlevel 4
Hi Sarah, Your best bet would be to call Koodo to have this resolved. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm Sorry for the trouble. Cheers, Peter