Koodo Community
Question

Two tab charges?

  • 25 March 2019
  • 5 replies
  • 190 views

So in late November I purchased a apple x... With 15 dollar a month tab.

After the 90 day period I purchased a s9 with a 10 dollar tab with the agreement that I pay off the remaining balance on the apple x.

My most recent bill billed me for the remaining tab that was to be paid in full + the old monthly tab payment of 15+ the new tab payment of 10.

I need Koodo to remove the old 15 dollar tab and make sure I will no longer be billed for it.

Koodo please advise.

Thankyou.

5 replies

Userlevel 7
Badge +4
Oh and btw, it's an iPhone X not an Apple X 🙂
Userlevel 7
Badge +4

You wouldve paid the balance less the $15. So you owed your remaining tab balance + $15 and that's how it showed on the bill.That is how it is supposed to work, but it doesn't always. You can see an example here: https://community.koodomobile.com/billing-66726/billed-wrong-help-me-understand-7793313

So do the math and double check that it is all correct instead of having other people telling you if it is right or wrong
Userlevel 7
Badge +4
You wouldve paid the balance less the $15. So you owed your remaining tab balance + $15 and that's how it showed on the bill.
Userlevel 2
You wouldve paid the balance less the $15. So you owed your remaining tab balance + $15 and that's how it showed on the bill.
That is how it is supposed to work, but it doesn't always. OP might have been overcharged. You can see an example here: https://community.koodomobile.com/billing-66726/billed-wrong-help-me-understand-7793313
Userlevel 4
Or check the "Other Charges and Credits" section of your Bill. It's ont Page 2.

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