Ordered phone end of june, arrived days later, did not like immediately, requested return, awaited return label they could have emailed but mailed to me in big empty box, promptly mailed back same day still in june, on truck for delivery July 2nd which koodo rerouted, finally delivered mid july, now mid to end of august and still no tab reversal along with having to pay it months now too. Nearly a decade of this company and it seems this return that takes a full financial quarter is going to be the end of it most definitely as it’s not that complicated but koodo sure made it that way. Most ridiculous return ordeal ever and I never even peeled the plastic off it the few minutes I handled it and realized no go. When you zero that tab please make sure it includes the billed tab balances and the taxes billed on them too.
CSR on phone gets nowhere. Where’s Walter?
This prevented me getting another phone on tab too. So great job at retaining customers as it eventually forced me to buy a phone elsewhere when mine got even worse.