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Tab paid off but still charged

  • 21 October 2020
  • 11 replies
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Userlevel 1
  • New User
  • 10 replies

My Tab was paid off in September but my October bill still has $15 Tab charge. Can someone here do something about this. Spent all day trying to get someone to call me back as the Digital Rep is hopeless and keeps saying they are too busy.

Sept 17, 2020

$15

Tab Charge

$0

Aug 17, 2020

$15

Tab Charge

−$15

Jul 17, 2020

$15

Tab Charge

−$30

Jun 17, 2020

$15

Tab Charge

−$45

May 17, 2020

$15

Tab Charge

−$60

Apr 17, 2020

 

$15

Tab Charge

−$75

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Best answer by nim4165 21 October 2020, 03:42

I do not see the October payment here.  I assume that you were referring to a charge in your October bill.

If you were billed in October for your tab, send a private message to koodo via Facebook/Tweeter and ask to reverse the charge.

 

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11 replies

Userlevel 7

I do not see the October payment here.  I assume that you were referring to a charge in your October bill.

If you were billed in October for your tab, send a private message to koodo via Facebook/Tweeter and ask to reverse the charge.

 

Userlevel 1

Yes my October bill has a Tab charge. I have done Twitter yesterday and Facebook today. No response so far. Thanks for your interest.

 

Userlevel 7
Badge +4

Yes my October bill has a Tab charge. I have done Twitter yesterday and Facebook today. No response so far. Thanks for your interest.

 

They're likely backlogged. You will hear back. If not after a few days you could update here.

Userlevel 1

OK will do, thanks

Userlevel 7
Badge +4

Yes my October bill has a Tab charge. I have done Twitter yesterday and Facebook today. No response so far. Thanks for your interest.

 

Can you download your detailed pdf from self serve and post a screenshot of the october tab charge?  And black out any personal info

Userlevel 1

Sep 17 - Oct 16, 2020

Monthly charges

-$11.25

EPP 25% Discount

$15.00

Tab Charge

$45.00

$45 2GB 500 min Plan SFD

5pm Evenings & Weekends

Additional data $10/100MB SFD

Shock-free Data 2GB

Unlimited SMS and MMS

$1.50

Add-ons

$6.03

Taxes

$56.28

Billed total

Lost the formatting but the info is there.

Userlevel 7
Badge +4

Sep 17 - Oct 16, 2020

Monthly charges

-$11.25

EPP 25% Discount

$15.00

Tab Charge

$45.00

$45 2GB 500 min Plan SFD

5pm Evenings & Weekends

Additional data $10/100MB SFD

Shock-free Data 2GB

Unlimited SMS and MMS

$1.50

Add-ons

$6.03

Taxes

$56.28

Billed total

Lost the formatting but the info is there.

A screenshot would still be better but based on this the tab charge looks to be for September 17-October16 which matches your tab history for Sept.17.

 

So your tab charge is accurate

Userlevel 1

That bill was from Sept and is the one showing on Self Serve but there is an October 16th bill which is:

 

Monthly and other charges (Oct 17 to Nov 16) $45 2GB 500 min Plan SFD $45.00 5pm Evenings & Weekends Additional data $10/100MB SFD Shock-free Data 2GB Unlimited SMS and MMS

Tab Charge $15.00

EPP 25% Discount -$11.25

Total monthly and other charges ..............................................................$48.75

Add-ons (Oct 17 to Nov 16) $8/day US Easy Roam Free

EPP 25% Discount -$0.50

$2 Unlimited AIR Mins $2.00

$0 Call Control Free

$12/day Easy Roam INTL Free

Total add-ons .............................................................................................$1.50

Userlevel 7
Badge +4

That bill was from Sept and is the one showing on Self Serve but there is an October 16th bill which is:

 

Monthly and other charges (Oct 17 to Nov 16) $45 2GB 500 min Plan SFD $45.00 5pm Evenings & Weekends Additional data $10/100MB SFD Shock-free Data 2GB Unlimited SMS and MMS

Tab Charge $15.00

EPP 25% Discount -$11.25

Total monthly and other charges ..............................................................$48.75

Add-ons (Oct 17 to Nov 16) $8/day US Easy Roam Free

EPP 25% Discount -$0.50

$2 Unlimited AIR Mins $2.00

$0 Call Control Free

$12/day Easy Roam INTL Free

Total add-ons .............................................................................................$1.50

Ok from this Oct.17-Nov.16 bill I do see a tab charge as well.  Ok just wait for a reply from Koodo n your social media.  Thanks for confirming your bill

Userlevel 1

Thank you for the help.

 

Userlevel 1

In appreciation of your help I thought I would update. I got a call back from a rep and he did credit the tab charge for the October bill. He also escalated the problem with Self Serve showing the previous month’s billing details after the bill was paid instead of the current bill.

Thanks again