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tab paid but still getting charged


my tab was paid in full 3 months ago but i am still being charged a tab amount
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Best answer by Dennis 15 December 2018, 18:37

When you download your detailed pdf ebill from self serve, what does it say about your tab status?

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Userlevel 7
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When you download your detailed pdf ebill from self serve, what does it say about your tab status?
When you are in self serve and you click on Koodo tab what does it say?
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Userlevel 7
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Look at your last 3 pdf ebills. Do you see a tab charge and tab status on each of those bills?
thanks for replies I phoned Koodo and charge was dropped and credit issued thanks