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Tab charge and paid off


Hello. I'm just wondering about my Koodo tab. I've been with them over two years and my tab is paid off off. It has a positive balance of forty bucks. However on my bill I still get a tab charge off 5 bucks a minth. It also says on the app in my plan that the charge of 5 bucks will be rolled when the tab reaches zero and positive. This has not happend. Why? Also how much does the positive charge increase each month? I was also wondering if it is possible to change the spending limit of 200 to an increase as well. Thanks Chase
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Best answer by Goran 25 July 2016, 01:19

You're on the old tab system so I believe that your 5 dollar a month contribution should disappear once you hit zero. I'd send a private message to Koodo's Facebook page about it or send an email using the contact us page on koodomobile.com Koodo contributed 10-15% in the old system and towards the last year or so of it IIRC is when it got bumped to 15% of your bill as a contribution. It goes to a maximum positive balance of 150 dollars. There is no way to change this. Old tab of 150/300/500 S/M/L or current of 360/504 are your limits as well. When you decide to use your positive amount you will be moved onto th current tab system whether it's still 360/504 or something els entirely who knows but whatever it is you cannot get a increase over what is provide

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You're on the old tab system so I believe that your 5 dollar a month contribution should disappear once you hit zero. I'd send a private message to Koodo's Facebook page about it or send an email using the contact us page on koodomobile.com Koodo contributed 10-15% in the old system and towards the last year or so of it IIRC is when it got bumped to 15% of your bill as a contribution. It goes to a maximum positive balance of 150 dollars. There is no way to change this. Old tab of 150/300/500 S/M/L or current of 360/504 are your limits as well. When you decide to use your positive amount you will be moved onto th current tab system whether it's still 360/504 or something els entirely who knows but whatever it is you cannot get a increase over what is provide

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