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Tab charge


I was under the impression that once my phone was paid off or after two years my $5 tab charge would disappear. I'm now on a SIM Only tab with a positive tab balance and I'm still seeing this $5 tab charge on my bill. How do I get rid of this?

6 replies

Userlevel 7
Badge +4
Send a private message on Koodo’s Facebook or Twitter page. The reps have access to your account, which we don’t have on this board, and you will avoid waiting on hold in the telephone queue.

Userlevel 7
Badge +4
Hello. This 5$ goes do your positive balance each month, doesn't it?
Userlevel 7
Hi Robert,

Are you sure it is the tab charge and not the Koodo contribution?
Userlevel 4
Hi Robert! I see that you contacted us and that this issue seems to have been resolved. What happened in the end?  
Hi, yes I took the advice and contacted a Koodo Rep through Twitter. I've been credited for the months I was paying the $5 charge after my tab was over and I shouldn't be seeing the charge again. Thanks everyone.
Userlevel 4
Thanks for the update, Robert 🙂 Have a good one!

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