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Question

tab bonus balance


Hi AlI,

paid off my balance and still have a tab bonus. It doesn’t give me the option to pay it off. I am trying to buy a new phone but it keeps telling me I am not eligible for an upgrade. Not sure how to pay off the tab boss balance. Can anyone help with this

 

Thanks,

Christine


2 replies

Userlevel 7
Badge +4

Hi AlI,

paid off my balance and still have a tab bonus. It doesn’t give me the option to pay it off. I am trying to buy a new phone but it keeps telling me I am not eligible for an upgrade. Not sure how to pay off the tab boss balance. Can anyone help with this

 

Thanks,

Christine

You should contact a Koodo rep by scheduling a callback through Koodo Assist or sending a message on Facebook Messenger or Twitter.

Userlevel 7
Badge +4

The tab bonus can't be paid off but rather will automatically get charged to your bill once you upgrade your phone. If you recently paid off your tab balance, give it a few hours and then see if it will let you upgrade. There was someone the other week who had the same problem and it fixed itself the next day.

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