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Question

Tab Balance Overcharged

  • 5 October 2020
  • 5 replies
  • 67 views

Bought a phone in Aug 2018 with a $240.00 tab, first bill was charged 10 plus taxes on August 24, 2018.  Currently pay $123.20/month for my phone and tab.  On June 24, 2020 invoice by tab balance was -10.00, then paid $123.20 on July 24, 2020 invoice which should have paid the balance of my tab off; however, this did not register on the tab calculation even though they charged me for it.  On August 24, 2020 invoice again changed me $123.20 with $10.00 + taxes to tab.  Tab not paid off per their records but for me the have overcharged me by $11.20 as I should not have been charged in August for the Tab.  In September 24, 2020 my bill had dropped back to normal.  How can I get my money back from Koodo as the Koodo Assistant you cannot log any issues with.


5 replies

Userlevel 7

Can you post a screen shot (without personal sensitive details) of your September Tab balance?. A koodo official rep may be able to verify your tab status and resolve issues associated with your tab overpayment, if required.

As you can see it registered the June 2020 invoice and August 2020 invoice, but not the July 2020 invoice where they did charge the same.

Userlevel 7

It looks like your tab was paid off on August 25, 2020. Remaining balance should stay $0 after 258/2020

Tab experts to the rescue!

If you do not get a response on your posting, please send a private message to koodo via Facebook or Tweeter to help you solve this issue.

Jun 24, 2020 invoice (tab detail showing only $10 remaining)

 

Jul 24, 2020 invoice (no tab details but this should be last of the tab charges)

 

Aug 24, 2020 invoice (no tab details, but billed tab charge in error)

Sep 24, 2020 invoice (showing no more tab charge)

 

Userlevel 7
Badge +4

I think it was a bug. I flagged this. Hopefully a rep can check your account here (if you used the same email here as your selfserve). If not, you might have to contact Koodo directly and ask a rep to check. Facebook messaging is probably the best method https://www.facebook.com/Koodo

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