Koodo Community
Question

Tab balance is still being charged should be zero by now

  • 31 October 2020
  • 2 replies
  • 64 views

I don’t understand why I am still being charged my tab balance monthly. I have had 15$ left on my tab since august., I have paid my full plan + tab in September and October. This should have been paid off. Now my account says I have paid off my month (plan +15 of tab), but i still owe 15$ on my tab? I requested a callback and got one, rang rang rang and then hung up on me. No answer. I called and waited 45 mins, no answer. Now i am awaiting another callback so we will see… please someone help this is ridiculous it should be paid off and I am owed money back. 

 


2 replies

Userlevel 7
Badge +4

Why don’T you show tab history of September and October? 

Userlevel 7
Badge +4

@Adkaly Your Tab started in October 2018:

 

Your current October bill would still have a charge. The  credit you received may have to be reversed. 

Reply