So I just got off the phone with a representative but I dont think they are correct.
I am looking for an hardware upgrade and I still have a tab balance of $200, I was like if I pay off the tab balance can I just upgrade.
The rep said because when I got the phone in 2019 there was a phone credit that I still have to pay $230 on top of my tab balance because contractually its a 24 month time frame.
Full Retail price: 820
Total Tab amount: 360
Phone credit: 460
Upfront phone cost*:0
My previous experience was if I pay off the tab, I can just get a hardware upgrade.
So is it true that I have to pay off my tab plus the pro rated phone credit?