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Switching to No Tab in Self Serve after buying an unlocked non-Koodo phone


I bought an unlocked phone from a source other than Koodo. When I go to Self-Serve -> Mobile Phone -> Change Phone, I select Upgrade My Current Phone, but then I'm asked for a New SIM Card Number. As the SIM from my old Koodo phone fits my new phone, I have just reused it. I would like to switch my TAB to No TAB, so that I can receive 10% off my monthly bill. Am I able to change my TAB in the Self-Serve, or do I have to call in?

3 replies

Userlevel 4
If you still have a negative tab, you would have to wait until it is at 0 or in the positive. If the Tab is already 0 or in the positive and Self Serve will not let you add the discount, give Koodo a call and they can do it for you. No service fees for that sort of change.
I have a positive balance, so I will try giving Koodo a call. Thanks.
Userlevel 4
Ben wrote:

I have a positive balance, so I will try giving Koodo a call. Thanks.

No problem 🙂 I know it will be a smooth process for it to be added 🙂

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