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Still being charged for TAB after its paid off!

  • 17 April 2021
  • 3 replies
  • 54 views

I am still being charged for TAB even though I paid my phone off last month. I requested to schedule a call back but never got one.

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Best answer by Dennis 17 April 2021, 08:31

Login to your self serve and check your Tab history and compare it with your last 2 pdf ebill.

Doea it match up? Usually paying off your tab happens after 1 more monthly tab charge 

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Userlevel 7
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Login to your self serve and check your Tab history and compare it with your last 2 pdf ebill.

Doea it match up? Usually paying off your tab happens after 1 more monthly tab charge 

Yes they match up. So , then this payment I made for March 17 would be the last one towards the tab?

Userlevel 7
Badge +4

Yes they match up. So , then this payment I made for March 17 would be the last one towards the tab?

Yes. It is the final tab payment. That's how koodo does it. They charge the tab 1 more time and then do the tab payoff 

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