Koodo Community

Community

Solved

Seriously? 28 more months on my tab!!!!??!?!?


I know that I don't qualify for the 24 month guarantee, but it's crazy how I had my tab for 20 months and I still have 28 more months to go. That's like 4 years total and longer than a 3 year contract. Can Koodo do something about it or am I stuck with this tab for another 2 years?

6 replies

Userlevel 5
You can contact Koodo Customer Care and ask for the Loyalty department and describe your situation. It's possible that they may clear you tab with the 24 month guarantee instead. You are probably taking a long time to clear your tab because you have a very low plan which means that it only puts a small amount to your tab. You may be interested in signing up with Koodo Prepaid later on. They have base plans as low as $15/month and you can add talk and data boosters.
Userlevel 7
Badge +4
John Lee wrote:

You can contact Koodo Customer Care and ask for the Loyalty department and describe your situatio...

I don't think that they will just clear the tab. But there is a good chance that they will reduce the tab if you are going to upgrade your phone 🙂
John Lee wrote:

You can contact Koodo Customer Care and ask for the Loyalty department and describe your situatio...

How exactly can I call the Loyalty department?
Userlevel 7
Badge +4
John Lee wrote:

You can contact Koodo Customer Care and ask for the Loyalty department and describe your situatio...

*611 on your koodo cell Then press 0 until you get a rep
Userlevel 7
John Lee wrote:

You can contact Koodo Customer Care and ask for the Loyalty department and describe your situatio...

It's also a free call 🙂
Userlevel 7
Badge +4
You can just pay off the tab yourself. You dont have to wait for the tab to zero on it's own

Reply