Koodo Community

Purchasing new phone using tab with exisitng plan?

Hi.. I want to use my tab (my balance is positive) to purchase a new phone. However, in order to check out a plan is required, but I already have a plan? How do I go on abouts to checking out with this phone if I already have a plan? Thanks.

3 replies

Userlevel 3
Do not order your phone online. This will activate another line for you. I'd suggest you redeem your tab in store.
Userlevel 7
Badge +4
Log into self service first before adding the phone tonthe cart. That will allow you to use your tab towards a new phone and it won't open another line for you.
Userlevel 7
Badge +4
Once you add the phone just skip to checkout.