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Paymeny error


Hi i am unable to complete my payments.
Following error i am getting. Same visa debit I am using for my koodo prepaid service.
I am using TD visa debit card,

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Best answer by Bernard Koodo 18 December 2018, 17:56

@Mat Oh...I see, ok that is where the issue is. I think it may have made it in since we do take payments of bills via Visa Debit, but not purchases. I'll have the team remove it in the next week or so. Thanks for sharing!

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6 replies

Userlevel 7
Badge +4
Try to call 611 and top up over the phone instead
Userlevel 7
Badge +4
@Rajesh Kumar You cannot buy a phone with Visa Debit. It has to be a standard Visa card.
But in checkout, Visa debit options displays
Userlevel 7
Badge +4
@Rajesh Kumar I don't see it.

Badge +4
@Rajesh Kumar I don't see it.


@Bernard Koodo When you go through the order process it gives you a drop down menu of how to pay. When you click on the arrow it does say that Visa debit is an option to pay.

Userlevel 7
Badge +4
@Mat Oh...I see, ok that is where the issue is. I think it may have made it in since we do take payments of bills via Visa Debit, but not purchases. I'll have the team remove it in the next week or so. Thanks for sharing!