Last bill was my last payment towards my phone. Now, the balance is zero on my phone but I'm still getting charged $40 for the tab charge on my monthly bill which I do not understand because my phone is already paid off. I have tried to contact customer support but of course I am only getting to the digital assistant. I can't reach a human being which makes it so much more difficult. At this point I am considering switching providers because this issue should not even be happening and if it is, I should be able to solve it online or get my answers online, but instead if I request to talk to a person I would have to pay extra money for them to help me with something that shouldn't even be happening.
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