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ordered wrong phone

K
Hello, my husband ordered a new phone for me using my tab (long story short, I wanted a flip phone with a keyboard because i mainly text, and he ordered a regular old flip-style phone that is impossible to text on...) I have the phone here, I haven't opened it at all, how do i go about sending it back and ordering a phone I can actually use? 😉 Thanks for your help 😃

4 replies

Sophia
Userlevel 7
Badge +4
No worries, Krista 🙂 You have 15 days to return your phone and exchange it for the one you wanted 🙂
D
Userlevel 7
Badge +4
And here is Koodo's phone lineup https://shop.koodomobile.com/phones/models/index.html Unfortunately Flip phones with a full keyboard are just not that popular anymore
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M
Userlevel 7
Badge +4
Did you ordered online? From Koodo's website: Online purchases should be returned via mail and can be initiated by calling *611 from your Koodo Mobile phone, toll free at 1-866-99-KOODO or 647-788-4337. We will send you a pre-paid, self-addressed envelope to ship the mobile phone back to us. http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-do-i-need-to-do-to-return-my-phone
P
Userlevel 7
Badge +4
As Koodo no longer offers any flip phones with a QWERTY keyboard, you may have to look into buying an unlocked phone elsewhere if you must have a phone like that. Just make sure it support's Koodo's 3G frequency bands, which are 850/1900 (referred to as either 3G, UMTS, HSPA, or WCDMA).

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