Koodo Community
Question

Order in Review

  • 5 January 2021
  • 4 replies
  • 39 views

What is the actual duration of the status being changed from “Being Reviewed” to delivery ?

The website said 3 to 5 days while ordering  . My phone died recently and I am currently using a temporary one , would be great to have the order processed within the given timeline - or faster .

 

Order No :HFO28749845


4 replies

Userlevel 7
Badge +4

It depends how many orders there are at a given time. I’d stick to what the website told you as an estimate. Also, you can always go in store (if they’re open)

Do I have the option to collect the phone from the store , even though the order was placed online ?

Userlevel 7
Badge +4

No you don’t. You’d have to cancel the order an buy in-store

Thanks for the responses

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