Koodo Community



My tab should be up by now

I have been loyal with Koodo for 27 months now. I have had a Samsung Galaxy Ace S5830 since December 17, 2011. It has been dropping calls, etc for nearly a year now, to which nothing was done about. I am ready for a new phone, however, my tab is still not up. It still has over $60 on it. Is there any way I can get rid of the rest of the balance on my tab? If new users get to have their tab done in 24 months or less, and I have been a loyal customer for over 2 years and I have to pay my tab and then get a new phone with it resulting in more money, I may as well switch providers.

2 replies

Userlevel 6
Badge +4
Hi there Rach... Feel free to call Customer Service and expose your case, they will be more than happy to find a solution to your case...!
Userlevel 7
Badge +4
Bear in mind that anyone who has signed up since July 14, 2014 is also paying a minimum of $29/month, plus tax. If you upgrade your phone through Koodo you will also get the 15% tab contribution and the 24 month guarantee for your next phone.