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My tab hasn't been updated since August 3 on self-serve. Should I be concerned?


I have paid the bill at both the end of August and September. but no additional money has come off the tab balance

4 replies

Userlevel 4
Not a HUGE concern but I would still call Koodo to ask. Might be a technical issue with the tab that they would need to address. Do you happen to be on a Sim only/BYOD discount?
Userlevel 7
Badge +4
Zaphod Beeblebrox wrote:

Not a HUGE concern but I would still call Koodo to ask. Might be a technical issue with the tab t...

or were you previously?
Zaphod Beeblebrox wrote:

Not a HUGE concern but I would still call Koodo to ask. Might be a technical issue with the tab t...

No and I have two separate phones both koodo purchased on a tab small and rab large respectively
Userlevel 3
Hey Marianne, As TylerC mentioned, you should give us a call *611 from your mobile or 1-866-995-6636 from a land line and speak to a Customer Service Representative. ________________________ If you see a good answer, give it a star.

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