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Question

My tab balance is not being paid off

  • 9 April 2019
  • 2 replies
  • 105 views

My tab balance is my tab balance is not being paid off I have paid into it and I have not seen a change

2 replies

Userlevel 7
Badge +4
How do you mean you've "paid into it"? You aren't able to put money directly toward the tab; any overpayment of your bill would simply be applied as a credit on the next month's bill. The tab would be charged in 24 equal instalments as part of your monthly bill.
Userlevel 7
Badge +4
WHen you login to self serve and download your detailed pdf ebill, do you see a monthly tab charge?
When in self serve, what is your outstanding tab amount?

Screenshots of this would be helpful

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