Koodo Community
Question

koodo tab paid off but still getting charged

  • 9 July 2020
  • 5 replies
  • 100 views

I’ve noticed my Koodo tab is $0 but I’m still being charged.  Can’t get a called back how do I resolve this 


5 replies

Userlevel 6
Badge +4

Hello Craig,

 

I was able to find your account in the system and i must inform you that you still have a remaining balance of your tab. Because we are talking about confidential information, i cannot reveal other details, but you can verify them yourself on your Self serve or Customer service agreement, the one that you received in the moment of the renewal. If you have any other questions, you can always reach us on Facebook or Twitter and we will be more than glad to help you. 

 

All the best,

Helen

Maybe I’m miss understanding something, but my account under tab balance says I owe $0.  

My tab say 0 so why am I being charged 15.00

My tab say 0 so why am I being charged 15.00

My tab say 0 so why am I being charged 15.00

My tab say 0 so why am I being charged 15.00

 

Userlevel 7
Badge +4

My tab say 0 so why am I being charged 15.00

My tab say 0 so why am I being charged 15.00

My tab say 0 so why am I being charged 15.00

 

Log into self serve and can you post a screenshot of your tab history?

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