Okay so I bought a new phone online a few days ago, it should have been put through as an upgrade but for whatever reason it was added as a second line. I spoke to someone on the phone who said she would fix it and had me pay off my current tab ($40) and added $720 to the tab.
Now I've come to find out that they still activated the second line, so I now have two accounts. One with a tab balance of $720 and one with a tab balance of $920. It's obviously not going to be a big deal to just cancel one of the accounts once I get the new phone, but the problem is the tab charges. I've now been charged twice for one phone. I'm concerned that I'm not going to be able to get one of those wiped and will end up owing both for no reason. Of course I can't call Koodo right now because they're not 24 hours. Is there any chance they won't refund it or am I worrying about nothing?