Koodo Community

Community

Solved

Iphone 5c now free


I just update one of the phones on my account to the IPhone 5c and now you have it for $0. Is there any way to get the $75 refunded it cost me to upgrade??

4 replies

Userlevel 7
Badge +4
Only if the phone was bought within the 15 day return policy period as mandated by the CRTC
Userlevel 3
Hi Holly,

Just like Dennis mentioned, if the price of the iPhone 5C is reduced within 15 days of purchase, you are eligible for a refund on the difference between the purchase price and current price. Just make sure to bring the receipt with you at one of our Koodo stores.
   
Have a good day 🙂

I upgraded my phone on Feb 16, 2015. Not sure when the promotion for $0 started. If it was within 15 days after the purchase would I be eligible??
Userlevel 7
Holly St Denis wrote:

I upgraded my phone on Feb 16, 2015. Not sure when the promotion for $0 started. If it was with...

Yes. It's beyond the 15 day policy so you'll just have to keep the phone as is. I guess it was just unfortunate timing.

Reply