Koodo Community



I've been a customer for 29 months. How come my koodo tab still isn't at 0?

3 replies

Userlevel 7
Badge +4
Because you're bound to the Tab terms as they were when you signed up. The new 24 month tab does not apply to you.
Userlevel 7
Badge +4
The policy of clearing the tab after 24 months only applies to tab redemptions made after July 14th, 2013.
Userlevel 6
In the even that it's not the 24 months you are wondering about, the reason why you still have tab outstanding is because the tab takes 10% of your plan and pays your phone off. If you are on a $30 plan $3 would go towards the phone every month and 29X3 is $87. If you took out 150 tab you would still have $63 left.