Koodo Community

i returned my phone huawei case KMM76731819V49721L0KM now what :)

  • 11 January 2021
  • 2 replies

Hi there ,
After I received my huawei phone i decided to return it.

it says that the phone arrived at your warehouse.

I would like to get a new phone from koodo, should i wait for a notice? (now it seems that i cant order a new phone online because i still ‘’ owe’’ money to koodo due to my last prchause with the huawei.

Also i used the sim card that koodo sent my when i ordered a new phone. (huawei)


Thank you so mych for your help and happy new year !

2 replies

Userlevel 7
Badge +4

I think the return hasn’t been processed yet that’s why you can’t order a new one yet. 

Userlevel 7
Badge +4

When did they receive your returned package? The webstore should be the one dealing with that issue. I would suggest you contact them by email at koodo.webstore@koodomobile.com They might know more about the status of the returned phone.