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I have not exceeded my call minutes, however I am being charged for a portion of them.

5 replies

Userlevel 2
Any calls to U.S.?
Userlevel 1
Have you used call forwarding? Without the 3$ add-on, call forwarding minutes are charged per minutes.
Userlevel 6
How are you confirming that you did not go over your minutes?
Userlevel 3
Hi Wesley! Do you recall changing your rate plan in the middle of your billing cycle? If yes, then this is proration. 
Userlevel 2
Yes! This is an issue that is waiting to surprise folks. When we change our plan, they check to see whether we have exceeded the pro-rated amount for that amount of the billing period. One has to plan wisely before changing plans in order to avoid charges.