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I have 2 phones on my account, each with their own tab. One is positive and one is negative. Need to upgardethe positive tab phone.


I have 2 phones on my account, each with their own tab. One is positive and one is negative. I am attempting to upgrade the phone with the positiver tab online however it keeps prompting to pay off the negative tab from the other phone first. What am i doing wrong?

3 replies

Userlevel 7
Make sure when on self-serve, that you've selected the appropriate phone line associated with the positive tab and then proceed to purchase/upgrade
Got it!  Thanks so much!
Userlevel 7
Jennifer Simpkin Madden wrote:

Got it!  Thanks so much!

No problem

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