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Question

I don't want a positive tab balance.

  • 29 September 2020
  • 8 replies
  • 69 views

Why is my tab charge $9 (small tab) when I only owe $3 on the balance? I don't want a positive tab balance. I thought my last tab charge would be exactly what I owe to make the balance zero.


8 replies

Userlevel 7
Badge +4

There might’ve been a bug but rest assured that it’ll be fixed. I flagged a rep for you.

Userlevel 7
Badge +4

Can you please post a screen shot of your Self Serve’s Tab history?

 

Userlevel 7
Badge +4

Yuck.

Does your PDF ebill confirm this too?

Can you provide a screen shot of page 3 / 4 for the September 26 tab charge?  Make sure to black out any personal info

I think this is the part you want to see:

 

 

Userlevel 7
Badge +4

Alright you have a very valid concern.  At this point I would recommend you send Koodo a private message via facebook or twitter 

Thank you. Is there another way to talk to them? I don’t have any social media accounts.

Userlevel 7
Badge +4

Thank you. Is there another way to talk to them? I don’t have any social media accounts.

you can request a callback via koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

 

You can also create a dummy social media account and then delete it after you r issue is resolved.

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