Koodo Community
Question

current mid plans

  • 28 March 2021
  • 3 replies
  • 34 views

Userlevel 3

I can see the promo plans for new customers but I don't see options for if I want to change my current koodo mid plan.  Can someone send me a picture of a mid plan option for current customers? I am afraid to look myself because the last time I did a change was made to my plan that I did not request

 


3 replies

Userlevel 7
Badge +4

I am very surprised to hear a change would be made just for looking. Even if you pressed something accidentally, you should be able to revert it. Can you share a screenshot of what you do see with personal info blocked out?

Userlevel 7
Badge +4

Current customers can get the plans available at koodo.com/plans minus the bonus data.

For example, $45 6GB plan includes 3GB of bonus data. So take off 3 and an existing customer would get a $45 3GB plan.

Userlevel 3

Goran,

 

Thank you for the offer. I have already spoken to a rep and my issue was resolved by the rep.

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