I was trying to do a hardware upgrade on my Koodo account, and i do have an existing tab balance of $140 which I know has to be paid off first.
Here is the steps of what i did on Self Serve:
1 - Added the phone to cart
2 - Chose the plan and checkout
3 - Prompted me to pay off the $140 on my existing tab balance
4 - Confirmed to pay
5 - Continue with checkout process with the new hardware upgrade
6 - Encountered error during checkout
After encountering the error, i restart the whole process again to pick the phone and plan and so on...
Then it asked me that I had an existing tab balance (again...) which made me to believe the payment i made earlier to pay off the tab balance wasn't processed?
I went to the Self Serve tab to check the tab balance and it still currently shows i owe $140 on the tab.
How can I confirm if the payment was actually made, or it was never processed successfully?
Thanks in advance!
Best answer by Mats